Shipping & Returns
SHIPPING & RETURNS
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IMPORTANT: Due to COVID-19, orders may take longer than normal, likewise there are services that cannot be contracted, for any questions contact via email: trainerculturismo@gmail.com .
The prices of the web are with taxes included:
Shipping costs for books alone
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Once it has been verified that the payment has been made, the order will be sent within a maximum period of 24 to 48 hours, together with a detailed invoice of the same.
The shipping costs for Spain and Portugal are included in the price of the books and the shipment will be made by the Nacex company.
Shipping costs for orders outside of Spain (International), must be added to the order of the book, which will be €15.00 and will be sent by certified mail.
Shipping costs in sports supplementation
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Once it has been verified that the payment has been made, the order will be sent within a maximum period of 24 to 48 hours, together with a detailed invoice of the same.
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In order to provide the best service for our customers, we have contracted with the Nacex courier company, which guarantees the delivery of the order within 24/48 business hours within the peninsula. For outside the peninsula the shipment will be made by Post and the delivery time will depend on the place of destination, contact us.
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Shipping costs for the peninsula (Spain and Portugal) will be €6.00 for orders less than €60.00
For orders over €60.00 they will be FREE.
Shipping costs for Islands, Ceuta and Melilla Consult before.
Shipping costs in sports supplementation plus books
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Once it has been verified that the payment has been made, the order will be sent within a maximum period of 24 to 48 hours, together with a detailed invoice of the same.
​
In order to provide the best service for our customers, we have contracted with the Nacex courier company, which guarantees the delivery of the order within 24/48 business hours within the peninsula. For outside the peninsula the shipment will be made by Post and the delivery time will depend on the place of destination, contact us.
​
Shipping costs for the peninsula (Spain and Portugal) will be €6.00 for orders less than €60.00
For orders over €60.00 they will be FREE.
Shipping costs for Islands, Ceuta and Melilla Consult before.
RETURNS
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Sports supplement returns
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Culturismototal.es will allow you to return any sports supplementation item within a maximum period of 10 days from receipt of the product, as long as it is in perfect condition, and detailing the reasons for the return. In the case of edible products, only unopened containers with their security seals intact will be accepted. In the event that the delivery process has already begun, you can proceed to return or exchange it once you have received it. The customer will be responsible for the return or exchange postage, unless the product is in poor condition, damaged or was an error. In the case of receiving an item in poor condition, contact us and you can return it, remember that you must record on the delivery note that the product has arrived in poor condition. Said item will be exchanged for any other product of the same or higher price, paying the difference, but the amount of the product will never be refunded.
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Returns of books and courses
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Books and courses cannot be returned, unless they have arrived in poor condition, in which case a new product will be sent upon receipt of the defective one, which will be borne by culturismototal.es.